AI rankings / Help desk software
Which help desk software does ChatGPT recommend?
Customer support and help desk platforms as ChatGPT ranks them for growing support teams.
In the measurement of 23 October 2026, ChatGPT named Zendesk in 80% of 10 answers to buyer questions about help desk software.
| # | Brand | Named in | Avg. position | Named first |
|---|---|---|---|---|
| 1 | Zendesk | 80% | 3.2 | 1 |
| 2 | Help Scout | 50% | 2.2 | 1 |
| 3 | Freshworks | 50% | 2.6 | 1 |
| 4 | Intercom | 40% | 2.2 | 2 |
| 5 | Zoho | 30% | 2.3 | 1 |
| 6 | Atlassian | 20% | 1.5 | 1 |
| 7 | Front | 20% | 1.5 | 1 |
| 8 | Crisp | 20% | 2.5 | 1 |
| 9 | Tidio | 20% | 3.0 | 0 |
| 10 | Hiver | 20% | 3.5 | 0 |
| 11 | HubSpot | 20% | 5.5 | 0 |
| 12 | Gorgias | 10% | 1.0 | 1 |
| 13 | Shopify | 10% | 2.0 | 0 |
| 14 | ServiceNow | 10% | 3.0 | 0 |
| 15 | Spiceworks | 10% | 4.0 | 0 |
| 16 | Salesforce | 10% | 4.0 | 0 |
| 17 | Trello | 10% | 4.0 | 0 |
| 18 | LiveChat | 10% | 7.0 | 0 |
Named in: share of answers that named the brand. Average position: its order among the brands each answer named. Measured 23 October 2026.
The questions we asked
Asked as written, in English, to ChatGPT with the location set to US. Methodology.
- What is the best help desk software for a small business?
- Which customer support tool should a SaaS startup use?
- What is the best ticketing system for an IT team?
- Which help desk software has a good free plan?
- What support platform is best for an ecommerce store?
- Which help desk tool has the best AI features for support agents?
- What is a simpler alternative to enterprise help desk software?
- Which shared inbox tool is best for customer support emails?
- What live chat and help desk software do small teams use?
- Which help desk software is best for multilingual support?
Websites the answers link to
Number of answers that linked each site. The model answers from memory, so these are sites it remembers as authorities for help desk software, not pages it just read.
| Website | Answers |
|---|---|
| zendesk.com | 6 |
| freshworks.com | 5 |
| helpscout.com | 4 |
| intercom.com | 4 |
| zoho.com | 3 |
| atlassian.com | 2 |
| crisp.chat | 2 |
| hubspot.com | 2 |
| front.com | 1 |
| hiverhq.com | 1 |
| livechat.com | 1 |
| salesforce.com | 1 |
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